FAQ
Frequently asked questions.
How long have you been around?
Our company was founded in August 2011.
Why do you not post prices on your website?
Not every situation is the same, even something as common as virus removal. We do not do blanket procedures, because they only help a small number of people while everyone else pays a fee and still has the problem. We promise to fix the problem at a rate that is fair to you, and we quote before we start.
How soon will I hear back after contacting you?
We guarantee a reply within 24 hours. Most people hear back within one to four hours, depending on our current workload.
What happens if I am dissatisfied with my service?
We will always do our best to help. If you are unhappy with your service, send us a message or give us a call and we will make it right. If we cannot, we will refund your money.
Do I have to sign a long-term contract?
No. Our agreements are never tied to a fixed term. If you are not happy, you can walk away at any time.
Where can I see and pay my invoices?
Sign in to the Client Portal with the email address we have on file. We will email you a secure sign-in link, and you can view, print or save any invoice or quote. Payment instructions are shown on each invoice.
Have a project or a problem?
Tell us what is going on. You will hear back within 24 hours, usually much sooner.